Confirm that your phone number includes the correct country code and that your device has a working mobile or internet connection. Wait for the available resend option before trying again. Never share a login code with anyone.
Notifications are delayed or silent
In iOS Settings, open Notifications → Humo and allow notifications, sounds, and the alert types you prefer. Then check Humo’s notification settings for the chat, group, or channel. Focus modes and Low Power Mode can also affect delivery.
Camera or microphone is unavailable
Open iOS Settings → Privacy & Security → Camera or Microphone and enable access for Humo. You can also check Humo under iOS Settings. Restart the app after changing a permission.
I need to report a problem
Email support with a short description, the time the problem occurred, your Humo app version, iOS version, and device model. Screenshots are helpful, but remove unrelated personal information first.
Account deletion
You can permanently delete your Humo account from the app. If you cannot access Humo, we also provide a verified support-request process. Read the complete instructions on the Delete Humo Account page.
Stay secure
UniconSoft support will never ask for your password, full payment-card details, or SMS verification code. Do not send these details by email or phone.
When contacting support
Please include your app version, iOS version, device model, and a concise description of what happened. You may include your Humo phone number in international format when account identification is necessary, but do not send a password or verification code.